Returns & Refunds
Returns
You have 7 days from delivery to request a return.
To be eligible, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with any seal intact
What we cannot accept back
For hygiene reasons we cannot accept returns of insoles that have been worn or trimmed, or of creams, polishes and cleaners where the seal has been broken — unless the item is faulty or was sent in error.
Damaged, faulty or wrong items
If your order arrives damaged, faulty, or is not what you ordered, message us on WhatsApp within 48 hours of delivery with a photo and your order number. We will replace the item or refund you in full, and we cover the return shipping.
How to start a return
- Message us on WhatsApp or email info@zads.store with your order number and the reason.
- We will confirm whether your return is accepted and share the return address.
- Send the item back in its original packaging.
Please do not send anything back before we have confirmed the return — unapproved returns cannot be processed.
Return shipping costs
If the item is faulty, damaged or wrong, we pay the return shipping. If you are returning because you changed your mind, the return shipping is yours to cover.
Refunds
Once we receive and inspect the item, we will let you know whether the refund is approved. Approved refunds are processed within 7 working days to your original payment method, or by bank transfer for cash-on-delivery orders. Original delivery charges are not refundable unless the item was faulty.
Exchanges
The fastest way to exchange is to return the original item and place a new order once your return is approved.