Frequently Asked Questions

Orders & payment

Do you offer cash on delivery?

Yes. Cash on delivery is available across Pakistan on every order. You pay the courier when the parcel reaches you — nothing upfront.

How long does delivery take?

Orders are dispatched within 24 hours on working days. Delivery usually takes 2 to 4 working days depending on your city. Remote areas can take a little longer.

Do you deliver to my city?

We deliver nationwide through our courier partners. If your address is somewhere our courier doesn't reach, we'll contact you before dispatch.

Is delivery free?

Delivery is free on orders over Rs 2,500. Below that, a standard delivery charge applies and is shown at checkout.

Can I change or cancel my order?

Yes, as long as it hasn't been dispatched. Message us on WhatsApp as soon as possible with your order number.

Products

Are these products original and imported?

Yes. We source genuine imported stock — KISI, KICK, HENGLIANG and ROYAL — not local copies.

Which insole is right for me?

If your feet ache from standing all day, take the Medicated Imported Orthopedic Insole. For running and gym, the Sports Orthotic. For extra height, the Height Increase Insole. For a massage effect, the Acupressure Insole. Full detail is in our Size & Fit Guide.

What size insole should I order?

Every ZADS insole is trim-to-fit — you cut it at home to match your shoe. One pair fits most sizes. See the Size & Fit Guide for how to do it.

Can I use shoe polish on suede?

No. Our polishes and creams are made for smooth leather, synthetic leather, and fabric or mesh sneakers depending on the product. None of them are suitable for suede or nubuck.

Will whitening cream work on coloured shoes?

It's made for white and off-white shoes. On coloured shoes it can leave a pale film. Test a hidden area first.

Returns

Can I return a product if it doesn't fit or doesn't suit me?

Yes. You have 7 days from delivery to request a return, as long as the product is unused and in its original packaging. See our Refund Policy for full details.

What if the product arrives damaged or wrong?

Message us on WhatsApp within 48 hours with a photo and your order number. We'll replace it or refund you — our cost, not yours.

Still need help?

Email info@zads.store or message us on WhatsApp and we'll get back to you.